Accessibility Statement for Man and Van Docklands

Man and Van Docklands is committed to providing an accessible and inclusive experience for all customers, including disabled people, older people, and those using assistive technologies. We aim to make it as easy as possible for everyone to find information about our man and van services in the Docklands area and to arrange moves or deliveries in a way that suits their needs.

Our Accessibility Commitment

We are working to ensure that our website and online booking journeys follow the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines are recognised as the international standard for making web content more accessible. Our goal is to offer a website that is usable and understandable for as many people as possible, including people with visual, auditory, cognitive, and motor impairments.

Accessibility is an ongoing process. We review our online content regularly and aim to improve both the design and the code behind our accessible Man and Van Docklands website so that more people can use our services with confidence.

Support for Screen Readers

Our site is designed to be compatible with modern screen reader software. We use clear heading structures, descriptive page titles, and meaningful link text so that visitors using screen readers can navigate our man and van Docklands content more easily. We also aim to provide descriptive alternative text for key images so that important information is available in text form.

Where possible, we avoid using images of text and rely on real text that is easier for screen readers to interpret. We also aim to keep the language simple and clear, helping all users to quickly understand how our services work across the Docklands area.

Keyboard Navigation

We understand that some visitors prefer or need to navigate without a mouse. The Man and Van Docklands website is being developed to support full keyboard navigation. This includes the ability to move through menus, forms, and buttons using only the keyboard.

Key goals for our keyboard navigation include logical tab order, visible focus indicators so you can see which element is selected, and the ability to start and complete key actions, such as requesting a quote or sending a message, using the keyboard alone.

WCAG 2.1 AA Features

In working towards WCAG 2.1 AA compliance on our accessible Man and Van Docklands site, we focus on the following areas:

Providing sufficient colour contrast between text and background to support users with low vision. Using responsive layouts so content can be viewed and used on different screen sizes and orientations. Allowing text to be resized without losing content or functionality. Ensuring forms are clearly labelled and include helpful instructions. Reducing reliance on time limits or rapid interactions wherever possible, and offering alternatives if a time limit is required.

We also aim to avoid content that could cause seizures or physical reactions, such as rapidly flashing elements. Any multimedia content we publish is reviewed so that it does not create unnecessary barriers for users of assistive technology.

Ongoing Improvements

We recognise that accessibility is not a one-time task. As we update our website and expand our man and van services across Docklands, we continue to test and refine our pages. This may include usability reviews, automated accessibility checks, and manual testing with different devices and settings.

If we identify barriers that make our content or services difficult to use, we prioritise fixing these issues as quickly as possible. Our aim is that any customer who needs accessible man and van support in the Docklands area can access key information online and request assistance without unnecessary difficulty.

Contact for Accessibility Requests

If you experience any difficulty using the Man and Van Docklands website, or if you need information in an alternative format, we want to hear from you. You may wish to request larger print descriptions of our services, a simplified summary of our pricing, or support to complete an online form using assistive technology.

Please contact us through the standard contact options listed on our website and include the word Accessibility in your message. Let us know which page or feature you were using, what went wrong, and what support you need. We will review your request and aim to respond within a reasonable time frame, offering a suitable alternative way to access our man and van Docklands services whenever we can.

We value feedback from customers, carers, and professionals, and we will use your comments to help us improve the accessibility of our website and services for everyone in the Docklands community.