Man and Van Docklands Privacy Policy

This Privacy Policy explains how Man and Van Docklands collects, uses, stores and shares personal information in connection with our services. It applies to all Man and Van Docklands customers in the Docklands area who use our man and van, removals, or related services, whether you contact us online, by phone, or in person.

Who We Are

Man and Van Docklands is a transport and removals service operating in the Docklands area. For the purposes of data protection law, including the UK General Data Protection Regulation and any applicable local data protection legislation, Man and Van Docklands is the data controller for the personal information it processes about its customers in the Docklands area.

Personal Data We Collect

We only collect information that is necessary for the provision and management of our services. The types of personal data we may collect include:

Identification and contact details: name, address, collection and delivery addresses, contact preferences and similar details you provide.

Booking and service information: date and time of your move or transport, type and size of job, access details, special requirements, inventory notes and any related instructions you give us.

Communication records: information contained in emails, contact forms, text messages or other communications you send to us, as well as notes of conversations we may have with you about a booking or enquiry.

Payment and billing information: details necessary to process your payment and manage invoices and receipts. Card payment details are processed securely by our payment service providers and are not stored by us in full.

Technical and usage data: limited information about how you access our website or online forms, such as IP address, device type and pages visited, where this is required for security, analytics or service improvement.

How We Collect Personal Data

We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us about a service. This may be done via telephone, website forms, messaging applications, or in person.

We may also receive personal data about you from third parties involved in your booking, such as an agent or another person arranging the move on your behalf. Where this happens, we assume that they are authorised to share your details with us so that we can provide the requested service.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract: we process your personal data to provide you with a quote, make a booking, carry out our services, take payments, send invoices and otherwise fulfil our contract with you or take steps at your request before entering into a contract.

Legitimate interests: we process certain data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights. This can include improving our services, managing our relationship with you, ensuring security, preventing fraud, and handling enquiries and complaints.

Legal obligation: we may process personal data where required to comply with legal and regulatory obligations, including tax and accounting requirements.

Consent: where we rely on your consent, for example for certain types of marketing communications, we will ask for your clear and specific agreement. You can withdraw your consent at any time by contacting us using the details provided in this policy.

How We Use Your Personal Data

We use the personal data we collect about you for the following purposes:

To provide and manage our services, including handling enquiries, providing quotes, planning moves, carrying out transport and removals, and managing bookings.

To communicate with you about your booking, including confirmations, updates, changes to arrangements and customer support.

To process payments, issue invoices and receipts, and manage any refunds or disputes.

To improve our services and operations, including monitoring service quality, training staff and analysing usage patterns.

To maintain business records and comply with legal, regulatory and tax obligations.

To protect our rights, property and safety, and that of our customers, staff and third parties, for example in connection with fraud prevention or security incidents.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes described in this policy and where appropriate safeguards are in place.

We may share your data with service providers acting as data processors, who process personal data on our behalf, such as payment processing providers, IT support, website hosting, customer relationship tools and secure data storage providers. These processors are only permitted to process your personal data in accordance with our instructions and must keep it secure.

We may also share data with subcontractors who assist in the delivery of our man and van services in the Docklands area, for example additional drivers or removal teams. They will receive only the information necessary to carry out the work safely and effectively.

In certain circumstances, we may share your personal data with professional advisers such as accountants or legal advisers, as well as with law enforcement or regulatory bodies where required by law or to protect our legal rights.

International Transfers

Where we use service providers or tools that involve the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your information. This may include using countries that have been deemed to provide an adequate level of protection, or implementing standard contractual clauses or equivalent measures approved by relevant authorities.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to provide our services, meet legal requirements, resolve disputes, and enforce our agreements.

In general, we retain records related to bookings, invoices and financial transactions for the period required under tax and accounting laws. Information used solely for enquiries or quotes that do not lead to a booking may be kept for a shorter period, unless you request its deletion earlier, where this is appropriate and lawful.

When personal data is no longer required, we will securely delete or anonymise it.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include access controls, secure storage, staff training and regular review of our procedures. While we strive to protect your information, no data transmission or storage system can be guaranteed to be completely secure.

Your Data Protection Rights

As a customer of Man and Van Docklands in the Docklands area, you have certain rights under data protection law in relation to your personal data. These may include:

The right to access: you can request confirmation that we process your personal data and obtain a copy of the information we hold about you.

The right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data.

The right to erasure: in certain circumstances, you can request that we delete your personal data. This is not an absolute right and may not apply where we need to retain the data for legal or contractual reasons.

The right to restrict processing: you can request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection.

The right to object: you can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, especially for direct marketing.

The right to data portability: where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format, or request that it be transmitted to another organisation.

You also have the right to lodge a complaint with a data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns.

Children

Our services are intended for adults arranging transport or removals. We do not knowingly collect personal data relating to children for these services. If we become aware that we have collected personal data of a child without appropriate authorisation, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any updated version will apply to all Man and Van Docklands customers in the Docklands area from the date it is made available. We recommend that you review this policy periodically so that you remain informed about how we protect your personal data.